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Box Status

Microsoft Online Integration not working

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Bushra Malik

Even though the Box status site shows "Microsoft Online" as being operational, multiple members on my team are having issues opening a powerpoint file on Box despite trying different browsers, clearing our cache/history, removing and re-installing relevant apps as suggested here, etc. We're getting the following error message:

The refresh button doesn't work even after trying it 10+ times. Is anyone else having this issue? This is causing a big disruption for us.

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  • Ann

    Hi Bushra, 

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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