Cannot access a collaborated folder
Answered
I cannot access a folder that I have been invited to collaborate on by an user outside my organization. When I click on accept invite, it says it cannot find the page. If I click on all files on the blue left ribbon and select the folder, it provides a blue error message.
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Hi John,
Welcome to Box Community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your Firewall is configured for Box apps
5. Try to connect to a different network
6. Reach out to the owner of the folder and request to remove you as collaborator and re-send an invite
I trust that the above steps will do the trick -
Hi Ann,
Thank you. My browser is up to date. My employer requires that I use Microsoft Edge so I cannot use a different browser. I am also required to use a VPN, I cannot turn it off or disable it. I did reach out to the owner of the folder and was removed and readded. I still cannot access the folder. Could you please advise? Thank you.
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