PowerPoints Not Opening In PowerPoint Online

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Evan Raidor

• November 06, 2024 23:49

I've been messing with a couple of PPTX files, and I cannot seem to get them to open in the Online format; only the Desktop app seems to work. I tried creating a PowerPoint in Box, but it redirected me to the Desktop app, and when I saved it (a place PowerPoint deck), I still could not open it via Box's Online option.

Has anyone else experienced this lately?

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  Adam Ross

  • November 07, 2024 18:21

  We are also experiencing this exact same issue as well. Please assist Box Support.

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  Deana Gomez

  • November 07, 2024 19:41

  YES!

  Box acknowledged this issue on their status page this morning

  https://status.box.com/incidents/9xtvbwvzssww

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  Ann

  • November 07, 2024 19:44

  Hi Evan, 

  Welcome to Box Community!

  We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here status.box.com for more information on our team's progress.

  Appreciate your patience and thanks for your help!

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