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Unable to access authenticator code

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Yuji Araki

I haven't used it for a long time and I can no longer access my Authenticator one-time password, which means I can't access the service anymore. Is there a way to reset it?

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  • Ann

    Hi Yuji,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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