The folder that I had access to has disappeared
Answered
Hello,
The folder that I had access to has disappeared for some reason.
I asked the admin to reshare access again, but the folder is empty, across all my devices and even when logged in from the browser.
If anyone can advise.
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Hi Amira,
Welcome to Box Community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Check if your Firewall is configured for Box apps
4. Try to connect to a different network
5. Reach out to the owner of the link and request to remove you as collaborator and re-send a collaboration invite
I trust that the above steps will do the trick. Let me know how it goes!
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