Unable to see shared folders

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Katherine Wespetal

• November 07, 2024 20:36

I have a box account and am able to login; however a co-worker shared a link to joint folder with me and when I click the link in the email and log into my account, the folders are not there.

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• 

  Ann

  • November 07, 2024 22:23

  Hi Katherine,

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your Firewall is configured for Box apps 
  5. Try to connect to a different network
  6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
   
  I trust that the above steps will do the trick. Let me know how it goes!

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