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Folder deletion error

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久野　豪士

A folder that I deleted on BOX Drive is still in my browser and I cannot delete it. When I try to delete it, it says, "A problem occurred while executing your request. Please try again. "
Only folder renaming is possible. Moving and deleting are not possible.
I tried with the authorized account and got the same error.
Is there a solution to delete?

The same problem has been reported by another user.

https://support.box.com/hc/ja/community/posts/31493191491859-%E3%83%95%E3%82%A9%E3%83%AB%E3%83%80%E3%81%AE%E5%89%8A%E9%99%A4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%9B%E3%82%93

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Date Votes
  • Ann

    Hi K,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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