Shared Folders disappered

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KnutK

• November 08, 2024 09:55

I got the Message „This shared file or folder link has been removed or is unavailable to you.“ I can’t See anymore the for me shared folders in my iOS App and also not on App.box.com. The Person, who Shared the Felder for me checked the Share-settings. Looks Fine. any advice?

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  Ann

  • November 08, 2024 19:40

  Hi KnutK,

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Check if your Firewall is configured for Box apps 
  4. Try to connect to a different network
  5. Reach out to the owner and ask to remove and then re-invite you as collaborator
   
  I trust that the above steps will do the trick. Let me know how it goes!

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