can't access shared files

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mostafa

• November 08, 2024 17:04

I can't access shared files by my customer, the account is under

[personal information–redacted]

thanks

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• 

  Ann

  • November 08, 2024 21:03

  Hi Mostafa, 

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your Firewall is configured for Box apps 
  5. Try to connect to a different network
  6. Reach out to the owner and ask to remove and re-invite you to collaborate
   
  I trust that the above steps will do the trick. Let me know how it goes!

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