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「オンラインの再有効化に使用できません」と案内されます

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daX情報システム
  • 招待されたBoxファイルに入ろうとして、リンクにアクセスした
  • アカウント設定をしようとしたところ、パスワード設定がうまく出来ず、アカウントを削除した
  • 再度復活させようとしたところ、「要求の処理中にエラーが発生しました。このメールアドレスに関連付けられているアカウントは、オンラインの再有効化に使用できません。お支払いのサポート窓口 (+1 650 329 1210またはbilling@box.com) までお問い合わせください。」と表示される

どうすればアカウントを復活させられるか案内してください。

Subject: Unable to Reactivate My Box Account

I attempted to access a Box file I was invited to by clicking the provided link. However, when I tried to set up my account, I encountered issues with the password setup and ended up deleting my account. When I tried to restore the account, I received the following error message:

"An error occurred while processing your request. The account associated with this email address cannot be reactivated online. Please contact billing support at +1 650 329 1210 or billing@box.com."

Could you please guide me on how I can restore my account?

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Box User

    Subject: Unable to Reactivate My Box Account

    I attempted to access a Box file I was invited to by clicking the provided link. However, when I tried to set up my account, I encountered issues with the password setup and ended up deleting my account. When I tried to restore the account, I received the following error message:

    "An error occurred while processing your request. The account associated with this email address cannot be reactivated online. Please contact billing support at +1 650 329 1210 or billing@box.com."

    Could you please guide me on how I can restore my account?

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