Transfer user to new Enterprise account

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Richard Wilson

• November 12, 2024 15:45

Hi, 

we've just set up our enterprise account and i have one user i can't set up. I get the message 'email already used in a box account but not associated with an enterprise’ 

How do i move that user to our enterprise?

Thanks in advance

Rich

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  Rona

  • November 14, 2024 14:23

  Hi Rich, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know if you have questions. 

  We'd love to further assist! 

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