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Box Status

Cannot Add User

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IT Admin

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.

I have researched and tried the options provided by the other users - thank you.  Nothing has worked!! 

Jeff

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  • Rona

    Hi Jeff, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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