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Support Needed for "User Belongs to Another Enterprise" Error in BOX

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NYCERS LRP TRN Admin

Hello BOX Support Team,

We’re setting up a new BOX account specifically for training purposes, and need to provision access for users who already belong to our primary account.

However, when attempting to provision these users on the training account, we receive the error: "User belongs to another enterprise."

To work around this, we considered using an email format such as email@web.org.{environment name}, but users are unable to complete the setup as they cannot receive the account activation email.

Could we work with your team to find a solution for this issue?

Thank you for your assistance.

Training Enterprise ID: 1221831733
Training Enterprise Name: NYCERS LRP TRN

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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