Cannot change password

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Macy Reynolds

• November 14, 2024 12:50

I cannot open anything that has been sent to me on Box. I have been having this trouble for months. It says to change my password to a stronger one to open the documents. Then it will not let me change my password. No idea what to do here.

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  Rona

  • November 15, 2024 20:42

  Hi Macy, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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