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Box Status

Gaining Access to Previous Account

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David Elrod
Good morning! My office has a Box account under the email of a previous employee who has left our office, so we cannot access the account anymore. I assume this may be because the email itself was deactivated when this person left the office. I would love to see if we can get access to this account again. Please let me know what the next steps would look like - thank you so much!
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  • Rona

    Hi David, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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