Adding a new user but says they are part of another Enterprise

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AL Nexus

• November 14, 2024 15:22

I need to add a user that has setup their own Box account.  We realized that we now had 2 so we canceled that account, but now we cant add him to our first one. 

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  Rona

  • November 15, 2024 20:22

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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