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Adding a new user but says they are part of another Enterprise

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AL Nexus

I need to add a user that has setup their own Box account.  We realized that we now had 2 so we canceled that account, but now we cant add him to our first one. 

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  • Rona

    Hi there,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • AL Nexus

    Rona,

     

    I think the support team was reaching out to our generic support account.  Could they reach out to wnorman@archerlewis.com ?

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