I can't add any MFA

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Ferran Burria

• November 14, 2024 23:12

Hi,

I'm trying to set up MFA, but I keep encountering errors with each option:

• App: QR code doesn't load.
• SMS: Phone number is invalid (I added the correct prefix and phone number).
• Email: Email is invalid.

I'm stuck here. Any help would be appreciated.

Thank you!

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• 

  James Henry

  • November 18, 2024 03:47
  • Edited

  Hello,
  I'm sorry you're having trouble with the MFA setup. Here are some quick steps to try: my points 

  1. QR Code Issue: Try re-generating the QR code. If that doesn't work, contact your admin to reset MFA for your account.

  2. SMS Issue: Ensure the phone number is correct and not blocked. If it still doesn't work, ask your admin to reset MFA settings.

  3. Email Issue: Double-check the email address for typos. If it's correct, contact your admin to check if there are any issues with your email settings.
     
     Best Regards,
     James Henry

   

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  Ferran Burria

  • November 15, 2024 07:25

  Hello James,

  This is not a business account; it’s a personal account. All MFA settings are deactivated, and I can’t activate any of them. I believe I’ll need to contact support.

  Thank you.

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  Rona

  • November 19, 2024 14:15

  Hi Ferran, 

  Welcome to Box Community and glad to assist! 

  It shows that your Multi-Factor Authentication is already enabled in your Box account. Please let us know if you still need assistance. 

  Thanks for posting!

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