Can't add user to Box account

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David Benson

• November 15, 2024 19:12

Small company with two partners. We each had a free Box account so that we could access other companies' Box folders. I upgraded my account to Business but Box will not allow me to add my business partner b/c of his existing Box account. How do I add him?

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  Rona

  • November 15, 2024 20:20

  Hi David,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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