New user not receiving email invitation to join

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Rebecca Kroll

• November 16, 2024 00:27

We're trying to add a new user and they are not receiving the email invitation from Box. This has happened a previous time and Box needed to remove the user from the "bounced emails" list. Can you please help us with this again?

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  Rona

  • November 18, 2024 21:09

  Hi Rebecca, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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