I haven't received the password reset email
Answered
When I log in, I get the message "Your password has expired. Please enter your email address and we will send you instructions on how to create a new password." I followed the instructions to enter my email address and reset my password, but I haven't received the password reset email. What should I do?
Affected account: <personal information-redacted>
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Hello!
That sounds frustrating! To resolve this issue, first check your spam or junk folder, as password reset emails can sometimes end up there. Ensure you entered the correct fedloan servicing email address without any typos, and try requesting the password reset email again after a short wait. If you still haven’t received the email, reach out to the support team of the service you’re trying to log into—they can help you verify your email and reset your password manually.
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Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and the affected email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
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