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External collaboration recipients do not receive two-factor authentication confirmation email

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Atsuhiro Koyama ISZJ

Conduct external collaboration invitations as administrator. We have received multiple inquiries that the invitee did not receive a confirmation email after performing two-step verification.
When I resend the invitation and try to register again, it says it's already registered. However, I have been unable to log in.
Please tell me how to deal with it.

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  • Rona

    Hi Atsuhiro, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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