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Create password not working

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Robert Littlewood

Hi, a client has added me to their Box folder. I am unable to sign the relevant access documents to see the folder. It asks for current password & new password. I have not created a password, and when I try in account settings it doesn't work.

 

Can someone please support?

Thanks

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3 comments

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  • Natalie Nelson

    I am having the same issue. If you have been able to resolve it, please let me know what you did. Thanks! 

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  • Natalie Nelson

    I was able to solve the issue by resetting my password using this link

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  • Rona

    Hi Robert, 

    Welcome to Box Community and glad to assist! 

    To setup your password, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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