Box For Salesforce error, users see a blank screen

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Sushmitha Bolisetty

• November 21, 2024 15:13

We are using Box for Salesforce. And some users are experiencing a blank screen. 
It is resolving for some when they reauthenticate the Box user under Box settings in salesforce.
But for some, they had to revoke salesforce association within Box before they reauthenticate in Salesforce.
We do not know why this has occured.

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• 

  Rona

  • November 21, 2024 19:41

  Hi Sushmitha, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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