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Employee Not Receiving Password Reset Email

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Mikayla Berta

One of our employees is currently locked out of his Box account. We sent out our annual password reset emails, and he has not been able to receive any of them; not in his spam or out email filter program. He needs access to his Box ASAP. What is the solution? 

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  • Rona

    Hi Mikayla, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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