Box error on startup

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November 21, 2024 18:30

Box drive does not load anymore, with the following error:

Traceback (most recent call last):
File "box\app\bfd_main.py", line 18, in <module>
File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
File "box\patch\win32timezone_patch.py", line 12, in <module>
File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

Comments

6 comments

Rona

November 21, 2024 19:37
Hi there,

Welcome to Box Community and glad to assist!

Kindly confirm your Operating System and Box version as we continue to investigate on this error.

We'd love to further assist!
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Box User

November 21, 2024 19:41
Windows 10, box version 2.42.212

I've been using Box for quite a while, and suddenly this started happening. I've noticed several others are having the same issue.
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Box User

November 21, 2024 19:47
Windows 10 version 22H2

The most recent updates were:
KB5048292
KB5046613
KB5046542
KB5048239
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Box User

November 21, 2024 20:06
In case this helps, I found the win32api.pyd file in C:\Program Files\Box\Box. Last date modified 11/16/2024.
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Box User

November 21, 2024 20:19
I also ran sfc /scannow, and it found no integrity violations

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Box User

November 22, 2024 17:01
Interesting that this is marked "answered" with no real answer.
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