I haven't received the password reset email

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髙品　洋子

• November 22, 2024 08:59

When I log in, I get the message "Your password has expired. Please enter your email address and we will send you instructions on how to create a new password." I followed the instructions to enter my email address and reset my password, but I haven't received the password reset email. What should I do?
Affected account: 

<personal information-redacted>

-1

• 

  Rona

  • November 22, 2024 21:14

  Hi there, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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