Two-step verification not working

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Marcell Sipos

• November 22, 2024 10:33

Hi Box Support,

Can you please help with the below issue?

We have invited our outside counsel to collaborate on a Box folder.

The log-in requires a 2-step verification via SMS on their side, however they have not received the required 6-digit code.

Can you please advise?

Thanks.

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• 

  Rona

  • November 22, 2024 21:16

  Hi Marcell, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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