Old pasword
Answered
It would be great to get help from a person that works at box. Even through chat... I need help and this put it on the board crap is frustrating. It is not accepting my old password so I can't change it to a new password. I need to access files and this process is not working for me. Can someone help me please.
Hey Box... do you every help directly???
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Hi Kris,
Welcome to Box Community and glad to assist!
If your current password doesn't work. You can reset your password and please follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
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- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
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