Billed £433 for an upgrade

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Dee Warren

• November 24, 2024 10:44

Hi, I was running out of storage and was offered an upgrade for about £70, I click yes and the next thing I know is that I’m billed for £433 for a three-seat business account. How do I contact Box to get this changed?!! Thanks

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  Rona

  • November 25, 2024 20:43

  Hi Dee, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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