二段階認証解除ORアカウント削除/Two-step verification deactivation OR account deletion

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田口　賢吾

• November 25, 2024 03:02

I have enabled two-factor authentication.
However, I don't know how to remove the two-factor
authentication anymore.
I can't log in using two-factor authentication, can you please remove the two-factor authentication setting?

・Target email address：<personal information-redacted>

・The last date your account was successfully logged in to：unknown

・Primary email address on file for the account：<personal information-redacted>

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• 

  Rona

  • November 25, 2024 14:52
  • Edited

  Hi Bayu, 

  Welcome to Box Community and glad to assist! 

  Since it involves another user's login, we recommend to have the affected user to contact Box Support directly and open a ticket.

  We'd love to further assist! 

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