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Failed to execute script bfd_main

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Dewi

Dear box team,

since a few days ago, I failed to start box drive with the wrror:

Failed to execute script 'bfd_main' due to unhandled exception: DLL load failed while importing win32api: The specified module could not be found. I attach the picture of the error.

I am using Windows 10 Enterprise. I tried as other posters suggest to enable .NET Framework 3.5, as well as .NET Framework 4.8. I tried restarting, and reinstalling box drive with no success. Kindly please help!

Regards,

Dewi

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  • ankur tulsyan

    I am facing the same problem.

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  • Rona

    Hi Dewi, 

    Welcome to Box Community and glad to assist! 

    Can you manually reset your Box Drive Application?

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 

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