Failed to execute script bfd_main
Answered
Dear box team,
since a few days ago, I failed to start box drive with the wrror:
Failed to execute script 'bfd_main' due to unhandled exception: DLL load failed while importing win32api: The specified module could not be found. I attach the picture of the error.
I am using Windows 10 Enterprise. I tried as other posters suggest to enable .NET Framework 3.5, as well as .NET Framework 4.8. I tried restarting, and reinstalling box drive with no success. Kindly please help!
Regards,
Dewi
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Hi Dewi,
Welcome to Box Community and glad to assist!
Can you manually reset your Box Drive Application?
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
Hope it helps!
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Hello Rona,
thank you for the reply. What I did is, I uninstalled Box Drive and I installed older Box Sync software. It seemed to work but the Box Sync client does not seem to sync every file.
So I uninstalled Box Sync and re installed Box Drive to test your suggestions, but the Box Drive works well again! Therefor I think by installing older Box Sync software, maybe the registry key is somehow fixed? Thank you nonetheless for your answer, if it happens again in the future, I will try your suggestion.
Regards,
Dewi
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