Request to Change Admin Account for Company Box Account

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Hong Ma

• November 25, 2024 09:27

Hi BOX team,

We need assistance with switching the admin account for our company Box account. Currently, the main admin is a former employee who left the company without transferring the admin role. As a result, we are unable to manage the account properly or track bills.

Please provide contact information for the appropriate person or team to help us change the admin account. Thank you!

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  Rona

  • November 27, 2024 17:16

  Hi Hong Ma, 

  Welcome to Box Community and glad to assist!

  To get a closer look, can anyone in your Business account contact Box Support for your Admin transfer? 

  We'd love to further assist! 

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  Hong Ma

  • November 27, 2024 17:27

  Hi Rona,

  Thank you for your reply.

  Unfortunately, no one can help with it in our company. I was told we only have two admins: One is no longer working with us, and one's account is with issue. Could you please let us know how we can transfer this admin role? Do our C-suite needs to write an email to request or how will it work? We have many clients request folder updates that we don't have access to.

  Best regards,

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