Box desktop no longer working

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Dominic Rye

• 4 months ago

Have downloaded and reinstalled the latest version, and followed the instructions for renaming the old box folder. Issue persists.

Logs have been sent.

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  Rona

  • 4 months ago

  Hi Dominic, 

  Welcome to Box Community and glad to assist! 

  To further assist, can we begin with the following? 

  • Please attach a screenshot of your error, why it stopped working and prompted you to reinstall the Box Application. 
  • What is the Operating System running in your machine?
  • Can you confirm your current Box version?

  We'd love to further assist! 

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  Dominic Rye

  • 4 months ago

  

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  Dominic Rye

  • 4 months ago

  The error message comes up when I open Box from the Launchpad. I have tried restarting the computer, and re-downloading and installing the latest version of Box

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