RE: Issue with multi-factor authentication

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Prathyusha Nedunuru

• December 02, 2024 13:54

Hi,

I had to reset my phone due to some issues and, unfortunately, lost the authenticator app data. 

When I try to log in to my BOX account <personal information-redacted>, it prompts me for an authenticator code since I had previously set up multi-factor authentication. However, I’m unable to scan a new QR code to link my phone for generating codes, as the account is already set up.

Could you please assist me with resetting the multi-factor authentication on my account?

Thank you!

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• 

  Rona

  • December 02, 2024 21:28

  Hi Prathyusha, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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