Box View API returning status 503 errors (Service Unavailable)

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geoff-kt

February 23, 2017 05:46

Our service, which depends on the Box View API, is down because the Box View API is returning nothing but status 503 errors in response to calls to:

- GET https://view-api.box.com/1/documents

- POST https://view-api.box.com/1/sessions

Anyone else experiencing this?

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7 comments

geoff-kt

February 23, 2017 06:07
It looks like the service has recovered. We have not seen an error since 2017_02_23T14:01:13.500Z (GMT).
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learnupon

February 23, 2017 06:09
Confirming we were seeing it too (on all requests). Seems OK now again.
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geoff-kt

February 23, 2017 06:17
We saw another period of errors from 2017_02_23T14:09:28Z (GMT) to 2017_02_23T14:10:56Z (GMT).
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learnupon

February 23, 2017 06:22
We're still getting intermittent 502 (bad gateway) errors as well (on SVG page loads)
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Murtza

February 23, 2017 18:53
Thanks for reporting this issue. As mentioned in this thread, there was a service issue with the View API earlier today. We posted a note on our status page with more information.
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jbowler

September 12, 2018 09:23
We are seeing a number of 502s come in today -- is there another problem? The status page is still green.
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Howard

September 12, 2018 11:22
Hi ,

Thanks for your post and yes we've updated the status page: https://status.box.com/ to identify this 502 error.

"Investigating - We are investigating reports of issues establishing connections to our Content API. Some requests may return a 502 error response with the description “Could Not Connect”. We are actively investigating and will provide further updates as soon as possible."
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