Please Help--NO OF FILES INSIDE FOLDER SHOWING INCORRECT NUMBER

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4 comments

  • Murtza

     I am not 100% sure, but maybe there were two hidden files in that folder that were uploaded to Box along with the rest of the files in that folder. You can check if this is the case by displaying the hidden files in that local folder and see if that changes the file count.

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  • adampatentlingo

    This is a very common issue and I was told it is an inherent flaw in their programming and it will take them A LONG TIME TO FIX.  Really, getting numbers correct is that difficult.  Please spend the money on this basic feature and what about all the instances people are relying on an incorrect number. 

    Adam

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  • Kourtney

     Please accept our most sincere apologies for the inconvenience this issue causes. As you mentioned, we are definitely aware of this issue and working long-term to solve it. In the meantime, if you could help upvote this request, which will help provide visibility of these pains to our product team!  

     

    Best, 

    Kourtney

    Box Technical Support Engineer

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  • KB

    I see this comment is from five - three years ago, yet I am still having this issue. Any insight?

     

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