How to let guests download files from Box?

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easpex

April 29, 2017 07:58

This seems like a very basic feature, alas I don't see any information on Box site nor on Google how to do this. I uploaded files to a folder in Box and I want to share those files (image files) with people who don't have Box accounts. The closest solution I found is to send them s shared link BUT then the images can be viewed BUT not downloaded!

Looking forward to suggestions!

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5 comments

maryb

April 29, 2017 09:25
You're on the right track. Shared Links by default allow downloading. See https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Linksfor lots of info on Shared Links.

MaryBeth
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easpex

April 29, 2017 10:11
Do I have to own a paid Box account? I have a free one. So when I click on get shared link, another window opens where the Enable downloads checkbox is inactive for me. This is the screenshot:
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maryb

April 29, 2017 11:07
Downloads are available for free accounts as well. I have a free account as well as an enterprise one and the checkbox is both available to my free account, and it's checked by default.
I'm at a loss here. I wonder if it could be related to the file type. This isn't a Box Note, is it? I suggest you click the link in the top right of community.box.com to CONTACT BOX SUPPORT.
And when you find out what's up, please report back here.
MaryBeth
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easpex

April 29, 2017 12:03
Found the issue: In Account Settings->Content & Sharing ->Let link viewers preview the shared item only

Now I changed it to: Account Settings->Content & Sharing ->Preview and download the shared item

and now it works
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maryb

April 29, 2017 12:36
Account settings!! I'll have to remember to look there in the future.
Kudos to you for figuring it out.
MaryBeth
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