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Make available offline/online option not seen on right click

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Eun-Kee Jeong

I'm not seeing 'make available offline/online option' anymore. I used to see them. But I can't toggle on and off on these options by right-click on the each folder. 

I tried reboot my computer, also I terminated and re-open the box application. Still the problem is not revolved. 

 

FYI, the version of Box I have is '2.16.298'

 

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Comments

6 comments

Date Votes
  • France
    • Edited

    Hi Eun-Kee, 

    Welcome to the Box Community and thanks for your post in the forum!

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this issue. Please check your email for details.

    Thanks for your patience!

    Best, 

    France

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  • Mathi Weit

    hi France,

    I have the same problem. I cannot see "Make Available Offline" after a right-click in my Mac Finder. Box Drive version is 2.17.176.

    Any help?

    Mathias

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  • France

    Hi Mathi, 

    Welcome to the Box Community!

    If the context menu are not visible in Box Drive, please try disabling/re-enabling Box Drive's Finder extension.

    To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by force-quitting Finder and then re-starting it.

    If you continue having the same problem, please go ahead and submit a support ticket here: https://support.box.com/hc/en-us/requests/new

    This will require our Box Support team to work directly with you.

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  • Pascale CHEVRON

    I do have the same problem on my windows 10 PC. BOX DRIVE version is 2.18.117

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  • Box User

    Me too same problem on Windows 10 with Box Drive Version 2.21.202. 

    When right click box files, only have 3 options: "View on Box.com", "Lock file" and "Share".

    But when right click box folders, the "Make available offline" shows up.

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  • Veronica Echeverria
    • Edited

    If you don't see "Make available offline" then you have Box sync. Box drive lets you do this action.

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