Unable to use my collections in the New UI
My favorite files and folders are not shown as My Collections since the new UI started. The message says "Failed to load collections Retry" and I never succeeded to load anything so far. I tried to create new collections, but it fails again and again, too. Also My tasks cannot be loaded. I can't use these functions and it is very inconvenient. How could it be fixed, please?
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Hi there,
Welcome to the Box Community!This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.Thanks for your patience!
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