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Suggested Logins for iOS App

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  • France

    Hi Kevin, 

    Welcome to the Box Community!

    Have you tried to clear the Box iOS app cache data on your device settings?

    If that doesn't resolve the issue for you, this may require our Box Support team to work directly with you.

    Please go ahead submit a support ticket here: https://support.box.com/hc/en-us/requests/new

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  • Kevin White

    Thanks, France. I don't see a way to clear the Box cache specifically. In Settings, when I go to General > iPhone Storage > Box, I can see Documents & Data show 147 KB but no option to view/delete anything on this screen. I have removed the app more than once and reinstalled. I have also recently reset the phone and NOT restored from iCloud, because I had a lot of backup data taking up space on my device. So I can't imagine where this data might be stored or how to access/delete it.

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