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Response to customer MSA guidelines

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Reid Mallard

Box is our Cloud-based hosting platform we have used for business for a number of years.  We have a customer's Service Agreement that dictates expectations of our cloud-based hosting supplier.  These are technical guidelines, many of which, I don't know how to address.  As a customer of Box, I need someone to review the guidelines and give feedback about compliance with those guidelines.  Who would I address this with?

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3 comments

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  • France
    • Edited

    Hi Reid, 

    Welcome to the Box Community!

    For concerns or questions regarding your Service Agreement with Box, or compliance, I would suggest connecting with your assigned Account executive or Customer Success Manager for assistance.

    Thanks for your questions and let us know if there's anything else we can help.

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  • Reid Mallard

    Thank you.  Mary Frances White was identified as my AE.  I have emailed her with request and relevant documents.  When might I expect a response?  Thanks!

     

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  • France

    Hi Reid, 

    Apologies as I only saw your comment in here just now!

    Have you heard from your AE yet? They should be reaching back to you by now to help address these questions.

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