I cannot upgrade to Box Starter
I am a Japanese user.
When I upgrade my account from Indivisual to Box Starter, I get the following error and cannot upgrade.
---
There was an error processing your request.
My credit card payment status is fine and I should have entered my address correctly.
Errors are very confusing and I can't figure out what's wrong.
Do I have to enter in English even when registering a Japanese address?
How can I upgrade?
-
Hi Yasuaki,
Welcome to the Box Community!
This would be something our Billing team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.Thanks for your patience!
Please sign in to leave a comment.
Comments
2 comments