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Files not syncing to desktop correctly

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Patrick O'Hern

I have various files that I moved and/or renamed on my iOS app last night that are not being correctly synced to my desktop.  I have logged in online and the changes match what is in the iOS app.  According to Box Sync on my desktop, all the files are synced.  I have made file changes on my desktop this morning that are correctly showing both online and in the iOS app.  I have never had a problem with Box Sync before, so I'm not sure what is going on today.

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  • France

    Hi Patrick, 

    Welcome to the Box Community!

    Are there any special characters/ symbols in those file names you changed?

    You might want to take a look at this article for unsupported file names as some operating systems do not support item names containing some special characters:

    If you need assistance to further investigate, you may reach out to our tech support and to find the available support channels for your account type, please click the “Contact Support” link just above this page.

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  • Clark Snelgrove

    My directory of files on the two computers that I use Box sync on do not match the files listed online. In some cases a file is missing from one or the other. I have tried to mess with the unsync and then resync the files. I also have a set of files that did not show up online so I copied them from my desktop computer to online but they still do not sync. File names are not the issues because I never name a file with a character that is restricted in another operations system.

     

     

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  • Nicole Luter

    Same. I have the Box Sync folders on my desktop and I make changes to those document (sometimes renaming, etc.) but they aren't now updating online. What do we do? It was working yesterday. I logged into online box community (here) and saw "Box Unsynced" so I clicked it and it says operational, but still nothing updated.

     

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  • Patrick O'Hern

    I ended up removing Box Sync and installing Box Drive, and it seems to be working for me.

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  • Nicole Luter

    Hm, I clearly don't know the difference. I thought anything I did in Box online would be reflected in my Box Sync folders on my desktop and vice versa. But it's not consistently happening. I guess I'll have to see what Box Drive is and if it'll work for what I want. Thanks

     

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