Error updating xx items on Windows 10

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Sara

• November 04, 2020 13:43

Hello,

 

I'm using Box Drive version 2.18.117 on a Windows 10 PC.

Since 3 weeks ago, I have this message in the Box icon Windows console: "Error updating  168 items".

I found that in my https://app.box.com/folder/0 the files that I changed locally in my PC have not been updated in the cloud. Surprisingly he cloud is detecting which files I have recently opened (today) but not the ones I modified.

Of course I tried to rebook the computer, log out and log in again, etc

Thank you

 

 

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• 

  France

  • November 04, 2020 20:16
  • Edited

  Hi Sarah, 

  Welcome to the Box Community!

  Have you checked on your system tray for those error notifications in Box Drive?

  Box Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue as well as the troubleshooting tips to resolve those.

  To find a list of any problem file notifications, please check this article:

  • Miscellaneous Box Drive Error Notifications

  If you need further assistance, you may reach out to our tech support by clicking on the “Contact Support” link just above this page.

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