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Error: Box "Drive's system extension failed to load"

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Box User
  • Edited

MacOS High Sierra

have manually un-installed BoxSync as per support instructions

I get this error when i try to open BOX Drive for the first time

I've checked System Preferences / Security & Privacy / Firewall (etc)  -- find no issues.

Did ensure that Box was added to firewall connections

??

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4 comments

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience!

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  • Marie
    • Edited

    I am having the same issue. 

    Can you please also open a ticket for me?

    Cannot install Box Drive on iMac High Sierra 10.13.6 I followed the steps on their website but did not work (https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive) Under system preferences > security and privacy the option to allow Box.inc does not show up

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  • Charles Schaffer

    I have the same error. What is the solution?

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  • Box User

     

    I still having this error too. is there a soultion how to surpass the security settings?

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