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Impossible to change my email address

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carles san agustin

Hi,

I am trying to change my principal email address but I cannot complete the task. "link personal email" does not work because it is detecting that the email entered have already an account but I deleted it months ago and I don't want to use it. I want to keep using this one with the other email.

Can you please help me?

Kind regards,

c.

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  • France

    Hi Carles, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

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  • carles san agustin

    any news from my issue?

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  • Vicki Huffman

    I’m having the same issue. I changed my email. I was sent an email to confirm. I clicked the link. I got to a screen asking me to enter a new password. I entered a password and got green check marks that indicate the criteria was met. I clicked the enter button and ...nothing. Repeated several times with the same results.

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