"Couldn't save automatically" error

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November 25, 2020 12:37

Two of our users, on the same team, occasionally receive the following error: "Couldn't save automatically. To avoid losing your changes please copy them before you reload this document." Does anyone have ideas about what action(s) might trigger this error?

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5 comments

France

November 25, 2020 18:34
Hi Ilene,

Welcome to the Box Community!

This will require our Box Support team to work directly with you to investigate and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

Thanks for your patience!
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Ilene Weismehl

December 03, 2020 12:37
France, before opening a ticket, I wanted to ask the Box community of users. I'm wondering if anyone else has received this error message. And, if so, how you were able to resolve it. Thank you.
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grm1

March 19, 2021 21:27
Gretchen at Carnegie Mellon University here. We had a report of this error from one of our accounts yesterday. It was fine again this morning. Unfortunately, the logs only show successful actions, so it's really hard to track what might have happened...

OTOH, I wonder if it might not be related to an ongoing Office Online issues -- there's lots of reports of this error over on answers.microsoft.com (No solutions, but lots of reports)
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Ilene Weismehl

March 19, 2021 22:36
Gretchen, thank you for posting. We had more people than usual facing this issue yesterday. And I was also wondering if it was related to microsoft online issues.
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Jane Kertis

August 06, 2023 20:39
Did anybody ever resolve this issue? we keep getting it in both word online and word. Please help! We tried copying and reloading with no luck.
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