Box Drive cannot connect to the Interne

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Vlad

• December 04, 2020 03:19

Box Drive cannot connect to the Internet on Windows 7. I tried the old version, it also cannot connect.

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  France

  • December 04, 2020 17:59

  Hi Vlad, 

  Welcome to the Box Community!

  To confirm, are you getting the error message described in this article: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box 

  The article applies to both Box Sync and Box Drive, if you are getting this message upon logging in to Box Drive, can you try the recommended steps to resolve the issue in that page?

  If the issue persist, please go ahead and submit a support ticket here: https://support.box.com/hc/en-us/requests/new this will require our Box Support team to work directly with you.

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  Vlad

  • December 04, 2020 18:22

  Здравствуйте. Я использую браузер Google Chrome. Здесь я сделал сброс системы до заводских настроек. Это не помогло.

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  Vlad

  • December 04, 2020 18:25

  Hello. I am using Google Chrome browser. Here I did a system reset to factory settings. It did not help.

   

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  France

  • December 04, 2020 18:52

  Hi Vlad, 

  It looks like you have opened a ticket with our support department for this issue. Please continue working with them if the recommended steps did not resolve the issue for you.

  Thanks for your patience and please comeback and let us know how it goes.

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