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Folders on box.com app not visible in Box drive

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Ilene Weismehl

We are doing some folder clean-up. We changed the name of some of the folders on the box.com app. They are visible there. But when we look in Box Drive, the folders are not visible. Do you know why that might happen? And how we can fix it?

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4 comments

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  • France
    • Edited

    Hi Elene, 

    Welcome to the Box Community!

    Some operating systems do not support item names containing some special characters. Can you check if there are any unsupported characters or symbols in those folders that you renamed in Box.com?

    This article discuss on these errors and you can find the list of unsupported characters here: Action Failed: Unsupported Name

     

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  • Ilene Weismehl

    Hi France, we removed the special character and that did not resolve the problem. Do you have any other suggestions as to why the folder would show up in the app but not on Box Drive?

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  • Ilene Weismehl

    Hi France, I have more information. It looks like the folders in Box.com didn't sync with Box Drive. How do I force the sync to happen?

     

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  • France
    • Edited

    Hi Ilene, 

    If the troubleshooting tip we shared here did not resolve the issue for you, you may reach out to our tech support by clicking on the “Contact Support” link just above this page so they can further investigate with you.

    Thanks again for sharing and please do come back and let us know how it went!
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